Política de reembolso

RETURNS & REFUND POLICY – EL PATRÓN GOLD

Last Updated: June 2026

At El Patrón Gold, we are committed to providing high-quality products and an exceptional shopping experience.

RETURNS

We accept returns within fourteen (14) calendar days from the date the product is delivered.

To be eligible for a return, the item must:

• Be unused and in the same condition in which it was received.
• Include its original packaging, tags, and accessories.
• Be accompanied by proof of purchase.

NON-RETURNABLE ITEMS

For hygiene, safety, and customization reasons, we do not accept returns of:

• Earrings.
• Personalized or engraved items.
• Products modified at the customer's request.
• Items damaged due to misuse.
• Products showing signs of wear or use.

RETURN PROCESS

To request a return, please contact us via WhatsApp or email and provide your order number.

Once the item has been received and inspected, we will notify you whether your return has been approved or denied.

REFUNDS

Approved refunds will be issued to the original payment method within five (5) to ten (10) business days after approval.

Original shipping charges are non-refundable.

Customers are responsible for return shipping costs unless the product received is defective or the error was made by El Patrón Gold.

DAMAGED OR INCORRECT PRODUCTS

If you receive a damaged or incorrect product, you must notify us within forty-eight (48) hours of delivery and include photographs of both the item and its packaging.

CONTACT

Email: info@elpatrongold.com

Phone: (656) 207-1606

Website: www.elpatrongold.com